How can I pay in the store?
We use PayPal and Stripe as our payment processors. For PayPal you can use Visa, MasterCard, American Express, and Discover or your PayPal balance.
For Stripe, you can enter your credit card information directly on our website without leaving.
Is your site secure?
Yes. PayPal is the world's premier electronic payment solution with ample protections for buyers. We never even see your credit card number; PayPal just tells us that you've paid and we ship you your items.
Stripe is also a leading payment provider on the internet with companies such as Amazon, Lyft, Instacart, etc. using their services. With Stripe you can securely enter your credit card info on our website without leaving, but we never see the number itself.
Do you accept returns/exchanges?
Yes, we accept returns within 14 days of purchase because we ultimately want you to be satisfied. We must receive the item in good condition within 30 days in order to issue a refund. When we receive the item in good condition we will issue a refund within 3 business days. Please contact firstname.lastname@example.org to begin the return process.
What is your shipping policy?
We ship worldwide with USPS using calculated shipping based upon your location. For US orders less than 16oz we use USPS first class shipping which will take 2-8 business days depending on distance from Los Angeles. For US orders greater than 16oz we use USPS priority which will take 2-3 business days. For international orders we use USPS first class international mail which will take 1-3 weeks depending on your location in the world. We partner with PirateShip to provide you quality shipping at affordable rates.
How long is processing time?
Processing time for most items is 1-3 days. A few items take longer, this will be noted on the product description. Primed items will add about 1/2 business day to the processing time. Painted items will add up to 2 business days.
How are your models produced?
Most of our models are 3d printed in eco-friendly biodegradeable resin with good detail settings. We realize how important preservation of detail is in miniatures. A few of our pieces, mostly terrain, are printed with filament.
Do your models come assembled?
Most of our models come fully assembled. Some of our models will come in pieces that you can build yourself. This is especially the case if there are multiple options for the model.
How do you paint your miniatures?
We want to get you something that looks good on the table quickly for an affordable price, so we aim for the "high tabletop" standard generally. That being said, we are always pushing our boundaries here, so don't be surprised if your painted figure includes more advanced features like glazing, object source lighting, etc.!